Returns & Refund Policy
At Alluvi Health Care, we are committed to delivering premium research-grade peptides with total transparency. Please read our returns and refund policy carefully before placing your order.
Last Updated: 1 January 2025 | Applies to all orders placed at alluviretatrutides.uk
1. Overview
Thank you for choosing Alluvi Health Care for your research-grade peptide and supplement needs. We take immense pride in the quality, purity, and documentation of every product we supply — from our flagship Retatrutide for sale in 20mg & 40mg formulations, to Tirzepatide, BPC-157, and all other products in our range.
Due to the specialist, temperature-sensitive, and research-grade nature of our products, our returns and refund policy differs from standard consumer retail. Please read the following carefully. If you have any questions before or after your purchase, our team is available via or our contact page.
⚠️ Important: All Alluvi Health Care products are supplied strictly for laboratory research and development purposes only. They are not intended for human or veterinary consumption. By placing an order with Alluvi Health Care, you confirm that you understand and accept this designation.
2. Our Commitment to Quality
Every product supplied by Alluvi Health Care is independently tested by Janoshik Analytical to a minimum of ≥98% purity via HPLC and Mass Spectrometry. A full Certificate of Analysis (COA), Material Safety Data Sheet (MSDS), and batch reference documentation are included with every single order.
We use temperature-controlled cold-chain packaging and Royal Mail tracked delivery to ensure every peptide for weight loss research product — including Retatrutide 20mg, Retatrutide 40mg, and all companion compounds — arrives in optimal condition.
3. Returns Eligibility
Due to the research-grade and temperature-sensitive nature of our peptide products, we are unable to accept returns for change of mind, unwanted orders, or general dissatisfaction once products have been dispatched and delivered.
We will accept a return or provide a replacement/refund in the following circumstances only:
- Damaged on arrival: The product arrived physically damaged due to transit mishandling
- Incorrect product supplied: You received a different product to the one ordered (e.g., wrong dosage or compound)
- Compromised packaging: The product arrived with broken seals, compromised tamper-evident packaging, or obvious temperature breach evidence
- Missing items: Part of your order was not included in the delivery
- COA discrepancy: The Certificate of Analysis provided does not match the stated product specification
✅ Please note: If you are unsure about a product before purchasing, our specialist team is available via to provide detailed guidance — including reconstitution advice, storage requirements, and product comparisons — before you commit to an order.
4. How to Submit a Return or Refund Request
If you believe your order qualifies for a return or refund under the conditions above, please follow the steps below. Acting promptly is essential — all claims must be submitted within 48 hours of confirmed delivery.
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1
Photograph Your Order Immediately
Upon receiving your delivery, inspect it carefully. If anything appears damaged, incorrect, or compromised, photograph the outer packaging and the product before opening further. These photographs are required to process your claim.
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2
Contact Us Within 48 Hours
Submit your claim via or our contact form. Include your ALV order reference number, a description of the issue, and your photographic evidence.
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3
Our Team Reviews Your Claim
Our team will review your submission within 1–2 business days and confirm whether your claim is approved. We may request additional information or photographs during this review.
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4
Resolution: Replacement or Refund
If your claim is approved, we will offer either a replacement shipment of the affected product or a full refund to your original payment method, processed within 5–10 business days. We will confirm the preferred resolution with you directly.
5. Refund Timeframes
Once a refund is approved by our team, please allow the following timeframes:
- Bank transfer refunds: 3–7 business days to reach your account
- Cryptocurrency refunds: 1–3 business days (subject to network confirmation times)
- Replacement shipments: Dispatched within 2–3 business days of claim approval, via Royal Mail tracked delivery
You will receive written confirmation from our team at every stage of the refund or replacement process.
6. Non-Returnable Items
The following cannot be returned or refunded under any circumstances:
- Products returned without prior written authorisation from Alluvi Health Care
- Products that have been opened, used, reconstituted, or tampered with
- Products where the 48-hour claim window has elapsed since confirmed delivery
- Orders cancelled after dispatch has been confirmed
- Digital products, documentation downloads, or consultation services
- Products damaged due to improper storage by the recipient after delivery
- Dissatisfaction with research outcomes — our products are supplied for R&D purposes and individual research results will vary
🚫 Important: Do not return any product without first receiving written authorisation from Alluvi Health Care. Unauthorised returns cannot be processed and may not be returned to you.
7. Order Cancellations
Orders may be cancelled only before dispatch is confirmed. Once your order has been dispatched and a Royal Mail tracking number has been issued, cancellation is no longer possible and the order is considered final.
To request a cancellation before dispatch, contact us immediately via quoting your ALV order reference number. We process orders rapidly — typically within 24 hours of payment confirmation — so please act as quickly as possible.
8. How to Contact Us
For all returns, refunds, cancellations, or any queries about your Alluvi Health Care order, please use one of the following contact methods:
our support team
Available 7 days a week
When contacting us about a return or refund, please always include your ALV order reference number, the product name and quantity, and a description of the issue. Photographic evidence must be submitted for all damage claims.
9. Your Legal Rights
This policy does not affect your statutory rights under UK consumer law. For further information on your rights as a UK consumer, visit Gov.uk Consumer Rights or the Citizens Advice Bureau. Please note that as our products are supplied as research-grade compounds for R&D purposes, certain consumer protections applicable to standard retail goods may not apply.
10. Policy Updates
Alluvi Health Care reserves the right to amend this Returns & Refund Policy at any time. Any changes will be published on this page with an updated “Last Updated” date. Continued use of our shop or placement of orders following any policy update constitutes acceptance of the revised terms. For the most current version of this policy, always refer to this page at alluviretatrutides.uk/refund-policy/.
If you have any questions about this policy or how it applies to your order, please do not hesitate to contact us via or our contact page. We are always here to help.
Questions About Your Alluvi Order?
Our expert team is here to help — whether it’s a product question, an order update, or a returns query. Reach us anytime on our support team.